QUALITY
Damus is an organization that is fully committed to QUALITY and the pursuit of excellence. We believe that productivity and efficiency is achieved through sustained effort, rigorous attention to detail and insistence on the highest standards of QUALITY and performance. These are the attributes that Damus was founded on and that have allowed us to create history and maintain our reputation as the premier provider of mechanical engineering and construction services.
History of the QMS of DAMUS Limited
Stakeholders and interested parties all benefit from Damus’ QMS as follows:
OUR CUSTOMERS
Our customers are our priority and our partners in the projects we undertake on their behalf. The hallmark of customer service and satisfaction is repeat business and we have maintained long lasting business relationships with many customers over the years. At Damus, we actively seek to create value for our customers and minimize costs through efficient management of resources and reduction in waste, re-work and other failures.
OUR EMPLOYEES
Our qualified and competent workforce are empowered to provide solutions in an environment that is based on respect for all, integrity, discipline and productivity. We value safety, quality, team work and performance excellence.
OUR SUPPLIERS
We insist on the highest levels of safety and quality performance from our suppliers and engage in fair and transparent business practices throughout the supply chain. Our suppliers are our partners in producing a defect free end product/service.
OUR COMMUNITY
We are committed to providing sustainable solutions so that society as a whole benefits from our activities. This includes fair and ethical business conduct, corporate social responsibility, equity, fulfillment of our legal obligations and care for the environment.
Q uality is our passion at Damus and we recognize that it goes well beyond the product. It is at the centre of who we are and what we do. Customer satisfaction is one of the tenets on which QUALITY is based and customer satisfaction is the foundation of Damus’ brand and philosophy. The pursuit and commitment to quality is everyone’s responsibility at Damus. Our Management Team fosters a workplace culture where quality thrives. Our business and operational processes are designed to meet or exceed industry standards and deliver value to our customers. We focus on the achievement of high performance and workmanship standards, and continual improvement, all with the ultimate goal of satisfying our customers.
W e are committed to being a leader in Quality Management in our sector, ensuring that we deliver products and services of the highest quality. Damus’ Quality framework is rooted in the ISO 9001 standard and is fully integrated into strategic planning, operations, project planning and execution. It begins at design and identification of customer requirements and ends with customer satisfaction, at every transaction interface. We are proud to declare that the QMS of Damus Limited is accredited to the ISO 9001:2015 standard. Our commitment to quality has withstood the test of time as we have successfully maintained this certification since July 2000. This is a testament to our enduring culture of quality, the strength of our QMS and creating and fully embracing a mindset of customer service and continual improvement. The establishment and maintenance of a QMS that is based on the ISO 9001 standard enables us to achieve the goals and objectives set out in our strategies, policies and plans.
A t Damus, we utilize the QMS to ensure our customers’ objectives are fully met. Our professional, competent and industry certified Quality Assurance and Quality Control personnel follow each project from kick off to close out. Our Quality Department is dedicated to fostering a culture of excellence and reflective practice. Our mission is to ensure that every aspect of our products and services adhere to the highest standards of quality, reliability, and performance. QA/ QC personnel work closely with customers so that goals and targets are fully realized and expectations are fulfilled. They collaborate seamlessly with all functional areas to integrate quality considerations at every stage of product and service realization: from design to delivery. The mission of our Quality Team is to proactively identify and mitigate risks associated with quality, thereby ensuring a robust risk management framework to guarantee the safety and reliability of the products and services we provide .
E mbracing the management of quality facilitates the following key objectives:
- Analysis of data for fact based decision making,
- Strategic thinking and planning,
- Flexibility and adaptability to change in the internal and external environment,
- Optimal allocation and efficient use of resources,
- Evaluation of the effectiveness of processes.
T he application of Quality Management principles and practices has ensured that we set the benchmark for quality in the industry. We continuously look for innovative ways to improve the products and services provided to our customers and end users. We achieve this by monitoring and implementing best practices in the industry and we actively seek new methods to improve our processes. Our quality focus has earned us the trust and respect of major corporations and small and medium enterprises.